Frequently Asked Questions
Where are you located?
While our physical store on Main Street in Perry closed at the end of 2023, we still sell all our apparel online! Come shop 24/7 in the convienence of your own home! All itmes ordered will be shipped or choose the pick up once a month at Silver Lake option (dates/times TBD).
What types of payments do you accept?
We accept all major credit cards (e.g. Master Card, Visa, American Express, and Discover), as well as Link.
Need help with an order?
Please reach out to lochlifeshop@gmail.com or #716-472-2649 (call/text) for any questions or concerns regarding your order. Customer satisfaction is very important to us and we are here to help! You should receive a response in 24 hours. Please note that if you send an email over the weekend, you will receive a response the following Monday.
What is the processing time for orders being shipped?
Upon placing an order, please allow 2 weeks for your items to ship. This period allows us to make each custom order, ensuring that your apparel is in optimal condition before it embarks on its journey to your doorstep! If the processing time extends 2 weeks, we will reach out with updates on your order.
Do you create designs for other lakes?
Yes, we sure do! Just reach out to us via email and we can design a new logo for the lake of your choice or recreate an existing logo. Please note there will be an additional charge to create a new logo and a minimum order of 6 items is required.